Refund policy

Returns & Refunds

We want you to feel good about every order. Here's exactly how we handle returns, refunds, and swaps — no fine-print games, no runaround. If something's wrong on our end, we'll make it right.

Apparel & Physical Products

Our apparel is made to order, which means each piece is printed and shipped just for you. Here's how you're covered:

Defective, damaged, or misprinted item? That's on us, and we'll fix it. We'll send a free replacement or issue a refund — and you won't even need to ship the item back. Just reach out within 14 days of delivery with your order number and a quick photo, and we'll take it from there.

Package lost in transit? If tracking never shows it delivered, let us know within 14 days of the expected delivery date and we'll get a replacement moving.

Need a different size? We get it — fit matters. We offer size exchanges within 14 days of delivery, as long as the item is unworn and unwashed. Since each piece is made fresh to order, you'll cover the cost of the replacement, but we'll handle getting the new size to you.

Tracking says "delivered" but it's not in your hands? Reach out and we'll help you track it down with the carrier. One honest heads-up: once a package is marked delivered, we're not able to automatically refund or reship it — but we'll do everything we can to help you recover it. (A quick check with neighbors, building staff, or your local carrier solves this more often than you'd expect.)

A quick tip: Check the size chart on each product page before ordering — it's the easiest way to get the perfect fit the first time.

Digital Products, Coaching & Speaking

Digital downloads, templates, coaching sessions, and speaking engagements are all sales final. Once a digital product is delivered or a session is booked, it's considered fulfilled, so we're not able to offer refunds or exchanges on these. If you're ever unsure whether something's the right fit, reach out before you buy — we're always happy to talk it through.

How to Start a Claim or Swap

Email us at support@scalingbetter.com or use our Contact Us page, include your order number and (for damaged or defective items) a photo of the issue. We'll get back to you and make it as painless as possible.

Questions before you buy? Always ask. We'd rather help you get it right up front than sort it out after — because that's the whole point: making this work for you.